Browse & Select: Explore our collection of Prime Dolls and select your desired items.
Add to Cart: Click “Add to Cart” for each item you wish to purchase.
Checkout: Proceed to checkout, entering your shipping information and payment details.
Confirmation: After placing your order, you will receive a confirmation email with your order details.
Shipping Process
Free Worldwide Shipping: We offer free shipping with an estimated delivery time of 50-60 days worldwide.
Custom Duties: All customs duties are covered on your behalf and included in the free shipping service.
Direct Shipping: Items are shipped directly from our warehouse to your specified address.
Packaging All our packaging and labeling are plain and discreet, with no indication of the contents inside the box.
Return Process
Return Eligibility: We only accept returns for items that arrive damaged during transit or defective. Upon opening the packaging, customers must email us at info@wetsmash.com with clear images or videos to prove the issue within 24 hours of receiving their order. The item must not be used.
Timeframe for Returns: After 24 hours of receiving your item, we cannot accept any returns.
Exchange Process: Once we receive the returned package and confirm the item is intact and unused, we will arrange a timely second shipment.
Defective Items: If the product has original flaws or is damaged during shipping, we will replace it within 50 days after we receive the defective doll. Return shipping costs are the customer’s responsibility.
Repair Instructions: If damage is incurred by the customer, we cannot provide a replacement. However, we can offer instructional videos and tools for repairs.
Custom Orders Please note that we cannot accept returns for customized or personalized orders.
Customs Clearance and Fees
Included Fees: All customs and clearance fees are included in the price.
USA Orders: There are no import taxes, customs duties, or paperwork for orders to the USA.
European Orders: We prepay taxes, so you typically won’t face customs paperwork or import taxes. If paperwork is required, we will cover the fees and guide you through the process.
For any questions or further assistance, please reach out to our customer support team. Thank you for choosing Prime Dolls!
